SM
Sma M

1 reviews | Active since Jan 2015

21 Aug 2019, 16:24

ANGRY CLIENT

Since taking up Flexicare plus cover, my entire experience has been horrible. It took almost 3 months for me to get my membership card and i had to pay cash at the doctors because the call center doesn't operate after 12 on Saturday to confirm my membership.

I been waiting for my refund for the consultation for almost a month. every time i call in to customer services i get told that my refund will be paid on Wednesday.

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Replies (1)
Flexicare
Flexicare's reply22 Aug 2019, 15:37
Official
Good day., 
 
We are terribly sorry to hear this. 
Please can you email me your Policy number and above mentioned experience to - blaked @telesure .co.za 
So that we can attend to you ASAP. 
 
Regards, 
Flexicare