Bad service and lack of professionalism

I approached flexi life for a medical insurance.

They send me a list of all Dr s on their database of which my current ones were not there.

I alerted them. They made me go get Dr's details and send them. I did just that. Immediately I received a call from a call centre rep to order me to send him those details again.

I told him to ask his own manager to send him as all information was sent to her.

Guess what!! I got a message to say that my medical insurance has been cancelled. Who gave them permission to??? They runway from doing their job and make the client to run around for them