Unprofessional service and reduce treatment time
<p>I was due to return to jhb and decided to go for a relaxing spa the day before, so I booked a package treatment on the 4th Jan 2017, for a 1 hour full body massage and a 30 min facial in total 1 hr and 30 mins at Fleur de Lis Spa Ridge Road.<br />I arrived and was asked to make payment and go through to the treatment room. <br />I was ready on the massage bed and had to wait 15 mins before the the the****** came in. She was done with full body massage in 30 mins, it was more of an oil application. Included in this 30 min "oil application" was the time the the the****** took to leave the room to get something to wipe the oil she had spilt all over the floor during the massage.<br />She then asked me to turnover for my facial at which point I asked why the massage seemed so quick and got a response "I was not ready Jessica just highjacked me". The the the****** proceeded to get ready to do the facial, I then asked if the products used were for sensitive skin or if she could use a product that was either hypoallergenic or for sensitive skin to which her response was "I don't know", she also suggested a product which I later learnt they did not even stock.<br />At this point the idea of being at a spa to relax had turned into a nightmare of an experience and I wanted nothing more than to just leave.<br />However, I requested to see the manager on duty. Jessica came to the room and I had explained that the massage only lasted 30 mins and asked about the products used for the facial to which she could not respond either. <br />As you can imagine at this point I was irate and requested that I not continue especially not with people who haven't even consulted with me on my skin concerns however were ready to do a facial. I could not believe the level of unprofessionalism from the staff as a whole.<br />Without any explanation another the****** was sent to complete my treatment. I had to wipe the oil of my body and when requested to please have a tissue to wipe off the access mask still on my face I was handed a roll of toilet paper. <br />I left the spa and was so disgusted with the service that I called Alvina the Area Manager (as the manager had already left for the day before I could come out) and explained what had happened. She had then informed me that she will investigate the complaint and revert to me. I left a voicemail and sent a message. Since the 4th Jan to date being the 13th Jan. I have not received any feedback.<br />I did express to the Area Manager that I didn't feel the need to publicly complain but to merely make the spa aware of what was going on as to not have anyone else have to endure such a horrible experience. I sadly however, have found myself having to write this review as clearly a customers concerns such as mine are not taken seriously. <br />I will definitely not recommend this spa to anyone especially after reading the other complaints on Hellopeter and knowing that they have not taken my complaint seriously.</p>