Poor service.

On 28 February 2024, I visited the Spa as I had a pamper voucher that was gifted to me. I chose the full body massage, pedicure and facial. At inception, the type of treatments was not discussed. I was happy with the body massage but had better treatment elsewhere. The facial consisted of 2 creams and a mask app****. The pedicure service was very poor and unprofessional. The lady started the treatment without first soaking my feet. I had to bring to her attention that pushing my cuticles hurt and it is obvious that your feet needed a soak first. I had to advise her on what should be done for a pedicure. She rushed through the treatment and eventually left with no recourse and disappeared to another client. I had to seek the services of another lady to correct the paint that was done. It was obvious that the other client was more important!! In closing, I am of the opinion that the lady in question was highly inexperienced, and the treatments provided was merely a marketing gimmick as at no time I felt pampered. I brought this to the attention of the Manager who passed the complaint to a lady named Nadia and to date there has been no contact or resolution nor an apology for the poor service. Don't be fooled by the number of treatments offered with packages. The value of the voucher is now offered for two people. Management should take responsibility for the services conducted by their staff. Thank you.