Not getting what I paid for

I booked a 3 hour treatment (bud blossom & bloom package) for my partner and I at the Fleur de lis spa in Umhlanga on 26 September 2015. The treatment was from 17:00 - 20:00. Upon arrival we waited 30 minutes with no explanation from staff as to the delay. Eventually we were sent to our treatment at 17:40. The ladies started the treatment at 17:55. The entire treatment was complete at 19:30 , the ladies rushed through the 6 treatments and finished in 95 minutes ( this included the time between treatments that the ladies used to get what they needed). No food was provided so the 3 hours should have been purely for treatment. On the 28 September I contacted the spa and complained to the manager, she promised to come back to me with an explanation but unfortunately she is as unprofessional as her staff. Fleur de lis should not advertise for treatments if they cannot give you what they advertise. I was expected to pay in full although in only received 1/2 of I was paying for. I would advise all patrons of fleur de lis to pull out your watch to ensure you get the full duration of what you pay for because I certainly did not.