Fleur De Lis Spa, Musgrave - Poor Service

I am very disappointed in the service we received at Fleur De Lis Spa (Coastlands Hotel, Musgrave).

First off, when the booking was made (months before), I asked on numerous occasions whether they have a restaurant or a light lunch service. Now it might come as something so simple, but when you are arranging something special for someone else, the DETAILS matter. To this, I got NO response (& I asked more than 3 times).

My appointment was made for 10AM & I made it VERY CLEAR that my mom, myself & my 3 year old daughter is all seen to at the same time. My daughter has a nap time, so I asked for the 3 of us to be seen to at the SAME TIME, & specifically early enough… Myself & my daughter was only taken in at around 10:25AM… My MOTHER, who has arthritis from her lower back down all the way to her feet, SAT THERE WAITING until 11:30AM… And ABSOLUTELY NOONE ASSISTED HER. She eventually got up & asked what was going on…& only then, they took her to a completely different room to start her treatment. By the time myself & my daughter was done, WE HAD TO WAIT OVER AN HOUR for her to complete her treatments. I went up & down the escalator looking for a bathroom as my 3 year old needed to go, & NOONE could help me. The hotel reception bathroom was out of order & the receptionist clearly had no idea what she was doing as she could not direct me to one either. My mother’s nails wasn’t even done (& this treatment was included in our spa package). Your service was POOR & I am highly dissatisfied! I am ANGRY for what my mother has been put through. She is old & she isn’t well, & the services rendered was completely unacceptable! I rarely see her, & the fact that we didn’t even get to share in this experience, really did upset me. I would personally NEVER go there again, or recommend Fleur De Lis Spa at Coastlands Musgrave to anyone…