WORST SERVICE EVER!!!!!!!!!!!!!

The WORST service EVER!!!!! I was suppose to get my order on 6 August 2020 and after calling 2 times in the afternoon to follow up where my order is I was told it is on the way. at 17:00 I had to call again and Anton the so called "marketing manager" answered and said he doesn't know what is going on and that he will bring my order personally before 18:00. After calling again and with no answer and the driver that you can track on your phone getting lost I got a call at 19:20, 6 August 2020 asking if they can deliver my order!!!!!!!! CAN YOU IMAGINE!!!!! Anton then clearly to scared to talk to me telling the guy that is on the phone with in the back round what to say to me. I demanded my money back and told Anton that I will be at the shop 7 August 2020 at 08:00 to get my money back. Then a get a call around 19:40 on 6 August 2020 from a supervisor named Christo and still no apology just blaming the driver and telling me that he will inform the "Director" named Nico (I have still not heard anything from him) about what happend, I still just demanded my money back and told him that I will be at the factory 7 August 2020 and I want my money back in cash! on 7 August 2020 in the morning around 07:30 I get a phone call thinking it is this "Director" Nico that is phoning me back but no it was the IT guy (forgot is name) telling me for the first time sorry and saying the order will be delivered before 08:15 otherwise he will make sure they make a direct EFT back to me. My order arrived 08:15 with a small packet of 6 or 7 pieces of biltong in to say sorry I guess, how pathetic...I mean rather don't put anything to say sorry then that small packet of biltong, it just shows you what kind of company they are! Anyway, that it took the IT guy to sort out everything in a half an hour what the marketing manager and the supervisor of fleisherei could not do in 2 hours!!!!!