Poor customer service

I have been a loyal online client for a few years. The last 2 orders was handled very poorly with a could not care attitude. My previous order I did not receive everything and had to phone in twice before I got a little refund. This month my order was placed 23 Jan for delivery 30 Jan. I had to phone in every day and was promised tomorrow... tomorrow... tomorrow. Finally got it by 4 Feb. The attitude I received was really appalling. No one seemded to care or was willing to take one extra step. In the current economic situation I would think businesses would appreciate loyal customers a bit more. Or try to compensate for inconvenience