Fleishery biltong Factory rotten meat

Will never order from them again. Not the first time I was given the incorrect order and paid alot for the order.

Beginning of August 2022 I placed an order of R2500 worth of meat and as we always requested to be delivered to Wonderboom Junction deli so we can pickup(Noted that the deli has its own Deepreezers).

We were informed we need to collect from Brakfontein branch which was not my instructions it is too far obviously.

We had to wait another 4days for our order to be sent to the right Deli,reason being late hours of working etc. When I arrive at the Deli on a Saturday I checked my box and noticed half my order was missing. This is almost 2weeks into my order. So it was reported to head office and the rest of my order was sent eventually.

We only had chance to return for the second time a few days later to pickup the rest of the order after being told it was ready. My wife was Rudeley treated by the lady at the store and told our order has been sent back to head office due to Discoloration of the meat( even though the deli has all of this stock on the shelves with deeprezers to keep the meat cold)

I contacted head office and was told we will not recieve a refund Nor our meat beacuse we took too long and theeat went off so it is not their problem anymore.

That is the only answer I get for being a customer for more than 3years!. The previous time I paid R3000 for lamb and was given potjie meat... portions getting smaller aswelll.

Will never buy from them again!!