Fleetwood Designs

Ordered two couches on 5th October 2022 and they took time to deliver, no updates whatsoever, I had to always contact them to find out on my order. When they delivered on 24 October in the evening, both of the couches had defects, including stitches that were skewed and a hole on the side of the seat. I couldn't even understand as to how they passed quality approval inspection.

They took back the couches blaming it on staff and I told them to take their time to make it perfect. They took 10 days to "make them again" supposedly. When they delivered on 3 November, it was in the evening again. I made a quick inspection and paid them the balance. When I was cleaning the couches 2 days later I noticed that on one of the seats the fabric had a hardened spot and there were holes on the the fabric of the couch as well. On the second couch you can see holes on the seam-line where they had removed the skewed stitches and stitched next to it. Worse still they decided to put glue beneath the buttons and that glue is showing and very untidy.

This is just a total ******* and it shows that the couches were not made again, but they decided on how to re-use the fabric that was faulty again. I contacted 'Ryan' and made him aware of these defects and let him know that he should just come and replace the seat. He promised to do so, But he has made it a habit of ignoring my text and call at some point. Promises that it is on the job list but it has been almost 4 weeks that this problem has not been solved!

I strongly advise against this company, it is a total *******. They can take their couches back and give me a total refund. I wanted to support small business, but if this is how they treat customers and rip them off, then I have learnt my lesson. I would rather go to an established furniture shop.