Bad Customer Service

<p>I requested a quotation from Fleetsmart via their online form, as we are to move on the 30th of December and needed a bakkie/truck to help with the move. I followed up telephonically the next day. The reception was very friendly and helpful. I told the reception that we will be moving on the 30th of December. She asked me to send an email with some more information about the move and that a Ms. Bechoo will contact me with a quotation. I then again confirmed in the email that we are to move on the 30th of December 2016. The next day Ms. Bechoo send me an email confirming that they will check with their supplier and get back to me as soon as possible. After the long weekend I decided to send an email to Ms. Bechoo regarding the quotation. A received an out-of-office reply stating that their office is closed for the holidays, and gave an email addres of Mr. Derek incase of emergencies. I contacted Mr. Derek and he confirmed that they are closed and will not be able to assist me on the 30th of December 2016. I am very unhappy about this, as Ms. Bechoo could have informed me that they will not be able to assist me or even the reception when I spoke to her. I will certainly not recommend this company. </p>