A bully, ********* and Arrogant Company. Please stay away if you can.

If you a small business and you require services from this company, please be aware what you are getting yourself into. This is the biggest bully that I have ever encountered with arrogant employees. They have no regard for the contract that you would have entered with them. They will use bullying tactic to ensure that they are unjustifiable enriched at all cost. Very arrogant and disgusting behaviour.

I entered into a contract with them for a vehicle tracking device. I needed the service because I wanted to test the coal haulage business. As part of compliance in order to transport coal, the owner of the commodity insist that install the tracking system and they are a preferred service provider. I contacted them through their Mpumalanga representative to enquire about their offering. I was given two options, one for outright purchase of the equipment for about R18K and the other one for rental of the same equipment for 1100 for a period of 36 months. For the outright purchase because they would still need to monitor the functionality of the equipment because it is housed on their server, they you still charge you a service fee of about R350 for as long as you use their service. The rental option on the other hand included the R350 service fee in it. Because we were testing the business, we did not want to purchase the equipment because we did not want to end up with an equipment we will not be using in case the business did not work out. Accordingly we ordinarily linked to the rental option. However before we could go for this option, we enquired with the rep about the termination consequences because ordinality, termination terms would form part of the naturalia of any contract.

We were therefore informed that termination would be permitted given you provide timeous notification and that it may also have cost implications. We re informed that in the worse case scenario, we will be required to pay the outstanding balance of the equipment. Indeed using the R18k as the original cost of the equipment, we opted for the rental option. We were ultimately provided with a contract and indeed the contract made provision for the instance where the client wishes to de-install the device. In this regard is provided that either the equipment gets install in another vehicle or the client pay for the outstanding balance of equipment. Because we were comfortable with this provisions, we signed the contract. Six months into the business, the business failed. During this six months, there was never a single month were we didnt meet our obligation to pay for the rental. Each month we paid in full and on time. When the business failed, we contacted them and informed that we wish to exercise the first option having the device to be installed into another vehicle. They then gave us an impression that this will be drawn from their clients. We then arranged to have the device uninstalled.

They came, uninstalled the device and took possession of it and charged us uninstallation fee which we settled. The following month they charged us the full rental fee. We initially thought it was an error on their side. We then learned that in actual fact this was not an error. They informed us that we must pay for the rental of the equipment and the service for the remaining 30 Months. We were shocked and challenged this position. We question its reasonability and unjustifiability as a matter of principle. We also referred them to the termination clause of the contract because de-installation was specifically provided for in the contract and as such it is expected for it to guide the process. Instead of responding to us and determining the correct termination settlement, they arrogantly referred the matter to their debt collector. The aim was to intimidate our company and our Director because he had signed the guarantee on behalf of the company as the business was still new. We responded to their debt collector indicating the flaws in their approach including that their malicious allegation that we refuse to pay for the settlement fee and that their determined settlement amount was never brought to us. We then requested that since they are seemingly not interested in the first option under de-installation. They must give us back the equipment and we pay for its outstanding balance as provided for in the contract. Because they are arrogant and malicious as , they ignored our representation and proceeded to list out Director as a defaulters. Their aim was always to take the equipment, install it on another customer and charge the customer rental fee and service fee while they are charging us the same on the same equipment. It would not be a surprise that they are a charging more than 5 companies on the same equipment as it is clear that this is their modus operandi.

As much as we will be challenging this procedurally unfair, unreasonable and unjust behaviour by this company, as a responsible corporate citizen, we found it prudent to write this review review to warn you and bring awareness to all of you in the logistics space when you are dealing with them because we know we are not the last to fall prey to them. We genuinely care about the SMME's out there who are trying to break barriers to entry and make it. If you have a contract or you are subcontracting for a client who prefers them, because they are somehow an oligopoly, be aware of how they operate, rather buy the equipment than thinking that leasing would be cheaper and work best for you. Do not listen to whatever they say and do not believe whatever it written in the contract they send you. This hyena will try to use its economical muscle to try to destroy you and eat you alive all in the name of greed. PLEASE BE VILIGENT!! GOD SEEN AFRIKA