Terrible experience

I'm so disgusted by the service provided to me. I was in an accident in may of 2022 to date I'm still dealing with Fleet. They waisted my time waiting for parts for a VW polo ! From the first time i was told by my insurance that the car is with them , they messed up. When I call them on several occasions i would ask Mpho if the car is there and he confirmed yes. Then only once i asked how far they were he couldn't see the car in their work shop. They too their time. i waited. Im still waiting for a return job. Which i was told by the owner is not their fault. i was told there is people that assess the car first they must have missed some stuff that only i the owner of the car picked up. If they deal with the cars on a daily how did they also miss it. I cant forget the first claim submitted to the bank where the car grill was badly damaged but they ordered the grill but not the radiator. Right now I'm waiting again for the left headlamp to be replaced. its fogging which is something that i did not have issues with. It took them so long to consider that EVEN WANTED TO MAKE IT SEEM LIKE THEY ARE DOING ME A FAVOUR BY FIXING THIS LIGHT. JUST WHEN I COMPLAIN TO MY INSURANCE THEY START CALLING ME MAKING PROMISES. THEY DONT LISTEN THEY REPLACED THE LIGHT BUT THE FOGGING STILL CONTINUES . NOW THE LIGHT IS DEAD AGAIN. THEY TALIKNG AMONGS THEMSELVES NO ONE CONTACTS ME FOR AN UPDATE OR PROGRESS NOTHING. This is an experience for me ,its even worse than the accident i was involved in. They are suppose to bring ease but they have brought me nothing buy stress. As for going into the new year with the same query 9 full months.