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This has been one of the worst experiences that I have ever encountered. My car was towed to Fleet Vip Solutions end of September 2023. During that time I was informed that they are waiting for parts and it is Hyundai South Africa's fault. Upon receiving the back order form it clearly states that the part that we are currently waiting for was only ordered on 05 December 2023. How come this damaged part was not discovered when the car was stripped 2 months ago? Now I am getting excuses and no one is taking accountability for this whole mess. I was told by the manager Monya that I could collect the vehicle because the part wouldn't affect the vehicle. When I decided to come and collect the car I was told that it is not a company policy. Did he not think of that before stating that to my insurance? He then promised that he would make a plan to get a courtesy car for me because I needed transportation. Now he is running away from me and not returning my calls. This is the worst service provider that there is. I don't know how Budget Insurance can associate itself with such service providers.

They don't deserve any rating at all from me. I am typing this with a broken heart in the manner in which I have been dealt with by all the companies.