POOR SERVICE

yesterday i called them to ask about the progress on my car and if its ready for pick up/ collection, the lady i spoke to promised to call me back since her system was slow i understand maybe she was busy or forgot to call me back. i later called she transferred me to someone (male) he told me they are waiting for some parts which he also did not know what are those parts. He promised to called me back he never called back to give me the updates.

Am very disappointed with the level of service am getting from VIP FLEET, why am i not updated about these changes? am fully aware that if you find something that also need to be replaced you will replace it, but shouldn't I be informed about all this changed like before? i had to call to find out am not getting my car today. the date of collection was the 28/04/2021 it was postponed to 30/04/2021 it was ok with me because i was updated about the changes. this its totally unacceptable

TODAY I CALLED TO FOLLOW UP ON MY COMPLAIN THEY KEPT ME FOR MORE THAN 15 MINUTES ON THE PHONE TO TELL ME NEXT WEEK FRIDAY!!!!!!!!!!!