Pathetic Communication

On Thursday (16 Jan 20) I called my insurance to confirm if the panel-beater has received the authorization and the lady called the panel-beater whistle I was still on the line and she confirmed that they did receive it and Nandipha from Fleet VIP Solutions asked to be transferred to me and I refused as it is their duty to call me not me to call them, after that call I haven`t heard anything from the Fleet VIP. Authorization was sent on Monday (13 Jan 20) to the panel-beater for them to fix my car to my surprise I have not receive a call to date. Right now I`m breathing through the wound as I`m sitting with the access money that I can use but I`m waiting for them.