Holible service

<p>On the 25th of February 2017 I was involved in an accident. My car had to be taken to the panel beater Fleet VIP solutions on the 07 of march 2017. I was advised that within 10 day it will be fixed and I told the guy that assessed my car that I would give them at leat 3 weeks not knowing that the did not include Saturday and Sunday. On the 10th I get a message that they were preparing my car for paint, on the 10th I inquired that I they have painted my car when would I get it back and guess what I was told that they still had not painted my car but they will advise me on when it was ready. During this time I'm the one making follow-ups and not them .</p> <p> </p> <p>Other the 18th the same thing and the 29th as well. On the 22nd march 2017 I get a call that they were busy with final QA and would get my car on the 23 or 24th March but there was some thing wrong on my fender was I aware of it and I said no as I was my car personally I would notice it my have been coursed by the accident. They said that it was impossible but they would contact Miway to see if they approve the replacement. On the 23 as u still had not received communication in what time to collect my car in the 24th my sister phoned in my behalf and they said that I will only get my car on the 27 or 28 as they were asemling my car and they still needed to polish and wash. What I need to know is , is this common practice to promise and to deliver. I don't need to force people to do their job. All I need to know is when will I get my car as u am not sure in if I will still get it in excellent condition now. Miway is not helpful as well as no one us responding to my messages or e-mails.</p>