Fleet Vip Solutions - 12 months of hell

My vehicle was involved in an accident on 26 July 2018 and the insurance took it to Fleet VIP Solutions for repairs. Almost 12 months later I am still struggling with having my car fully repaired. As I write this review I'm sitting at the auto electrician where they took my car in for repairs. The auto electrician has indicated that he won't release the vehicle if they don't pay, as they always pay late or never do. For the past 12 months I have been running around to and fro their workshop trying to get my car fixed. If it's not wrong parts supp**** by the factory it is some lousy excuse that they are awaiting spares. If it's not this then it is the insurance that refuses to pay. My vehicle transports school kids and amid all the inconvenience, Fleet VIP Solutions remain casual about completing the repairs on the vehicle. In some instances they will state that they can't replace the part because the accident was on the left and not on the right. The manager who was involved at the beginning is no longer with the branch but he still rejects certain repairs or part replacements. To make matters worse my insurance, Mobility Insurance and the factory BAW Sasuka South Africa who I am making monthly payments to are spectators in this whole spectacle. They'll rather hassle you for payment than assist you with getting this whole mess resolved.