Dissatisfied Client!!!

Dissatisfied with service!!!

Took my car in for repairs,it was with Fleet VIP solitions for about 4 weeks. I had meant to collect it on the 11th of March 2020 but due to certain reasons I couldn't. When I get there on the 12th I had to wait for over 15 mins just for them to bring my car around. In the midst of that nobody said a word to me about what was going on.

When the car was finally brought around the quality was NOT pleasing AT ALL! 1. Whilst inspecting the car,the car washer was also busy right there exactly where we were inspecting even asking us to move so that she can clean the inside.

2. The paint work was poor; there are paint bubbles on the door that was worked on. I wonder if a quality check was done.

3. My door handle (of the door that was worked on )had poor workmanship (there was paint residue) which the guys had to work on in my presence whilst I waited. I was then told that the car had come in like that,which is NOT TRUE. I was then told that I would have to schedule for when I could come by to have these issues sorted to which I said NO as it will cost me.

4. The fixing of my car needed to have the side panel rubber replaced,which did happen BUT the *****s/plastic bolts holding the rubber were so loose that when we were inspecting the car beneath they just sprung off.

The final agreement was that the lady handling our profile would call me to schedule for when their guy would come by to resolve my issues.

I shall wait.

Im very unhappy about the unprofessionalism of their guys on the floor as well as the poor quality work on my car.