Disgusting Service

Hi,

I recently collected my car from Fleet VIP Solutions after being involved in a accident. Damage to be attended to included:

• Windshield (Replacement by 3rd party) • Bumper (Repair) • Bonnet (Replacement) • Two Minor Dents on roof • Spray & Blending

The repairs mentioned had taken a month to complete, which I find ridiculous considering that the repairs weren’t major.

I then collected my car and picked up the following faults:

• Windshield wipers were faulty and incorrectly assembled. • Overspray on the right pillar of windscreen which was not polished. • Car was completely empty with regards to fuel (Car was collected with a ¼ tank on a flatbed) • +- 150 km difference with millage on the car from when collected. • Radio tuned to different stations. • When using the demister for the windshield, glass fragments are blown out of the air vents. (From prior damaged windscreen)

With this being said, the car was collected on a flatbed and delivered to Fleet VIP Solutions. Somebody had then driven the car without my permission. When collecting, the car was not inspected properly, hence the faults I picked up after collection.

I find this service disgusting and ridiculous, after a month of waiting patiently this is the service that Fleet VIP Solutions has provided to a customer.

I trust that I will receive some sort of response from Fleet VIP Solutions with regards to resolving the above-mentioned faults soon.

Regards Dean Luus

Email Address: **********

Cell: **********

Fleet VIP Solutions representative: Marcel (Workshop Manager)

Car Registration: BG 02 HJ GP Model: Silver BMW 320i