14 days - A BIG A$$ LIE!! Where is my CAR on day 15???

Broken promises, no progress report on the status of the vehicle was given, I spoke to Hazel(receptionist), then Patricia(customer service), then Richard(customer service) who was unprofessional, abrupt, defensive and not accommodating, promises to call back and never does, then ultimately Allistair the workshop manager, the one with even more broken promises of chocolates, coffee, cold drinks and the likes, never calls back after promising he will call with an update, even after I told the guy that that I can give you until Monday and he refused he said that will be stretching it and still did not keep his own promise that he set for himself. I still do not have my car back and they promised me that their standard work can take up to 14 days maximum. This is the 15th day Today since the 09/07/2021