Total lack of response

Subscribed to the services of \The Winning Streak Team"and although funds were deducted from my bank account I have to this day not received an e-mail with the necessary instructions to make use of the sms messages which I'm receiving. I did receive a phone-call during which I indicated my disappointment with the service and lodged my request for the service to be cancelled and money to be refunded but have not heard from FSP ever again."""