Flat Iron repair company not what it seems

I found a company via a Facebook page to repair my GHD. Flat Iron Repairs Website: www.flatironrepairs.co.za They did have a Facebook page, but since this incident removed it. People involved: Dimitri Smit ********** Odette Smit ********** Heinz ********** Emails: ********** **********

On the 6th of April I took my GHD to Dimitri to be repaired. He said that his technician is out of town, should be back by 'next week', and then its usually a 5-7 day turnaround. He also said its usually not more than R300 cost to have it repaired.

ON the 18th of April, after no news, I asked about the GHD and if it has been fixed. He apologised and said that it has not been looked at as the technician is not back.

On the 26th of April I said I'm coming to pick it up, regardless if it has been fixed. He apologised profusely and said the technician is now on his way back 'as we speak'. He will have a look at it . I reluctantly said that I'll give them until the 2nd of May.

On the 1st of May they told me they will repair it, gave me a quote that was R470, much more than initially estimated. Also said I must urgently tell them if they should go ahead with the repair. They also said it will be ready on the 2nd of May. On the 7th of May they said I can and collect it. This is now another 5 days of waiting on empty promises. On collection on the 8th of May, the GHD they presented to me was not mine at all. Dimitri, who I collected it from, blamed his wife for the mix up and said they will come and drop mine at my house.

That evening, after not hearing anything from them, I asked again about bringing me my GHD 1st thing in the morning. Again more excuses about their car being in for a service. I did say that if I don't get my GHD by the 9th that I will report this as a theft at the police, as there has been too many excuses and stories. And I'm still missing my GHD device.

On the 9th of May, I received a call from the technician, saying that actually, he never repaired my GHD, the quote I received was not for mine. And that now, after I threatened them , he is not willing to do it either.

So now I still don't have my GHD back, and the question now is what really happened to it? It has been 5 weeks since original drop off. Just to be told it has not been fixed.

How can people operate a business like this? I still don't have my R2500 GHD back.