windscreen fitment delayed

<p>I bought windscreen from flat glass in Dundee according to the lady I was gonna get it on Thursday it's been 3 weeks now of me going there and calling them still getting empty promises this is incompetence and unacceptable I even told the lady I will be travelling to johannesburg on Saturday but she never bother to call regarding this issue I went there yesterday she promised to call this morning but she never calledwhat kind of service is this </p>