PROOF OF PAYMENT STILL NOT ALLOCATED FROM THEIR SIDE SINCE 22 JANUARY 2021

VERY DISSAPOINTING SERVICES

Flash trade are failing to give us the money since the 25 I started calling them, on the 27 they said the money will be deposited into my trade account first thing in the morning. Unfortunately this was not true as I came from work around about 5pm the money was not deposited as they had promised and I phoned again following that concern the person reached said my issue was not elevated so he alevated the issue and told me to phone on Friday the 29th to confirm I indeed phoned as requested, the person reached said that he can see that the issue has been alleviated to the manager but there's no response so he told me to wait as he was referring my issue to his manager, he then told me this issue should be sorted out by before the day ends. Unfortunately again this information appeared to be false as the money was not transferred into my trade account. I phoned on Sunday the 31st the person reached told me that he sees that the issue was alevated but there's no response I should wait for Monday the 1st of February to get a response from them if there's any problem they have experienced on their side. Monday they didn't respond as I received no form of communication from them. Tuesday the 2nd I phoned the lady who was assisting me to wait so I waited then she requested to call me back I get her the alternative number to contact me from she did not. I phoned again on the 3rd Feb the lady who was helping me said they are waiting for the response coz they don't know where the money went. Till now this issue has not been resolved, I'm afraid I will have to use the word "failed" cause flash has failed to resolve this issue I've been patient enough