No caring for customer. Not showing interest on customer by resolving problems.

Why should I wait so long? Yours, Jack M. Kabini

From: Asemahle Base <***> Sent: Thursday, 27 August 2020 08:53 To: Jack Kabini <***> Subject: Re: Query Good Day

With regards to your query as the issue has been escalated i'm not sure how long is it going to take so that we can get the feedback on our side.

Once we get any information you will be advised.

Thanks.

Kind Regards

Asemahle Base

Call Centre Agent

Tel: *** | ***

www.flash.co.za

Together we fearlessly push boundaries to transform possibilities into realities

so that we can live out our purpose of “Making People’s Lives Easier”

FLASH Mobile Vending (Pty) Ltd

This email is subject to our disclaimer.

From: Jack Kabini <***> Sent: Wednesday, 26 August 2020 22:31 To: Asemahle Base <***> Subject: Re: Query CAUTION - EXTERNAL SENDER - Please be careful when opening links and attachments.

Hi! Asemahle, please give me time frame. How long must I wait again. Jack From: Asemahle Base <***> Sent: Wednesday, 26 August 2020 14:04 To: Jack Kabini <***> Subject: Re: Query Good Day

I hope this finds you well.

The issue with the airtime that is not reflecting was escalated to Telkom since it was them that were offline on that day.

You will be advises once we can the feedback.

Thanks.

Kind Regards

Asemahle Base

Call Centre Agent

Tel: *** | ***

www.flash.co.za

Together we fearlessly push boundaries to transform possibilities into realities

so that we can live out our purpose of “Making People’s Lives Easier”

FLASH Mobile Vending (Pty) Ltd

This email is subject to our disclaimer.

From: Jack Kabini <***> Sent: Tuesday, 25 August 2020 22:31 To: hello <***> Subject: Query CAUTION - EXTERNAL SENDER - Please be careful when opening links and attachments.

HelloFlash, please tell me when will I have your resolving closing say on the following case? Since I hear from you last week. I think it was Noxolo last spoke to me.

From: Jack Kabini Sent: Friday, 14 August 2020 15:14 To: *** <***> Subject: Query Hello Flash, Can you tell me why should I spend so much time a case and still stay unresolved? Please check calls made from *** to *** Ref ***4 from Flash and Ref ***4 from Telkom 13 August 2020 at 12:55 P.M. took 27min. 36 sec 14 August 2020 at 12:46 P.M. took 51min. 56 sec and from *** to *** 13 August 2020 at 2:17 P.M. 15min. 47 sec Consultant Locadia promised me a call but never come back. I asked a teem leader call from Nkeletse, promised but not fulfilled. My Flash number is *** From M.J.Kabini