Flash mobile vending being cruel to the traders

Payed money from my Standard bank account to their fnb account on 27 November2023 for me to work with the money. I received a message from Standard bank saying the money has been payed to the FNB flash account. I am calling them everyday for the money to reflect on my flash account so that i can start working, my customers are frustrated and my business is being affected very bad. Yesterday a guy from the call center refused when i ask to speak to the management, i mean i asked and he refused saying no i can't speak to the manager. Their service is not just bad but cruel. I am given reference number after reference number while my business is sinking like titanic.