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Paul M

1 reviews | Active since Oct 2015

05 May 2023, 11:47

Flash kiosk bad service

I'm saddened and very disappointed by the poor service I receive at Flash kiosk the one located at Benoni KIT Kat,1st on the 26th of April the cashier I found there was *********** as she couldn't even top up my flash,upon instructions she received on how to top up she didn't include my R6 fee and I was billed twice as the 1st R6 was on the side and Flash billed me on the amount I was supposed to top up.

Secondly on the 2nd of May I went back to buy till rolls and top up my flash,the kiosk was opened by the cashier was nowhere to be found between 9aa-10am I had to drive back to another branch as I received no help at Benoni KitKat Flash kiosk, I addressed this issue with KIT Kat management who even used a speaker to alert her to go back to her kiosk as her phone wasn't attended and with no success,this is the worst flash kiosk full of bad service,now I don't know what's next if I go back there,please check the cameras between 9am and 10am 2 may 2023 and you'll see many of us leaving without any assistance from the kiosk, I will send a photo of the empty flash cab with the lights on,I also reported this on the whatsapp number.

I hope you look into this and improve the service as I will also report this to hellopeter.

Dissapointed flash trader

Paul Mathe***)

0
Replies (1)
Flash Group
Flash Group's reply10 May 2023, 15:28
Official
Hi Paul, 

Thanks for bringing this to our attention. We are investigating the Kiosks mentioned and will revert with feedback as soon as we can. 

Regards,
Team Flash