DISGUSTING SERVICE FROM 1 VOUCHER OF THE FLASH GROUP!!! THEY COULDNT BE BOTHERED TO FIND A SOLUTION

Please 1Voucher can you explain to me HOW you can say you “desire to make people’s lives easier. We are grounded in the communities we serve and endeavour to understand and provide convenient solutions to real needs in relevant ways.” YET when your system is offline I, the customer, must be inconvenienced????? I did a transaction this morning however no token was generated. Your call centre cannot generate a token manually and my refund is going to take 3-5 days??????

HOW IS THAT CUSTOMER SERVICE? WHY AM I BEING INCONVENIENCED when the issue is on your side????