Customer support but there's no real help.

So I made a transaction on the Falsh app, I paid off some money I borrowed from someone through pay@. And just minutes after they blocked my account and needed verification. I submitted my documents and contacted the call center with no help. It's been a week now and I've submitted my documents 3×, I've contacted them everyday but still no feedback on why they can't unblock my account. I still have a lot of money on that app and I'm unable to get it back until my account is unblocked.