Terrible service from Flanagans. I do not trust them.

In October 2018, my car went in for repairs. Unfortunately, Flanagans was the only company on my insurance company’s panel, that was close enough for me to go to. I reluctantly went to them, as we have a panel beater that we have used for years and trust and would have much preferred to go to him. Well, firstly, they say they will keep you updated on your car, and that doesn’t happen as much as it should. When my car came back (there was a bit of a delay in getting it back), the paint job had not been done properly. I didn’t really do anything about it at the time and just carried on as normal. Then, March 2020, I had an accident where there was damage to my front left tyre, rim, front left fender, as well as a bit of damage to the bottom panel below my left doors. Again, I reluctantly took it to Flanagans due to my insurer only allowing them. I was definitely not too keen, after the service and bad work the last time and how delayed my repairs were. Upon dropping my car off, we chatted to the one guy doing the original inspection of my car and showed him the bad paint job at the back from the repairs in 2018. He said that their paint work carries a lifetime warranty and that they would fix the paint job at the back, with these repairs in March 2020. Well, that didn’t happen. My car repairs took longer than they probably should have and was then stuck at flanagans during lockdown (unavoidable). When my car finally came back in June, we noticed the bad paint job had not been redone and we were told that the guy who we spoke to about it, never told anyone else about it and that is why it wasn’t done. They then said that once things get busier and stricter lockdown lifts (and moving away from skeleton staff), they will repair the paint job and give me a courtesy car. That did happen, but after me nagging for it to be done after another month and a half; I think they thought I would just forget about the repairs. I had to tell them that I want the repairs done now and don’t want to wait any longer, as the issue was their fault and I was being prejudiced. I did get a courtesy car and the repairs were done. To top this all off, the assessor’s report from my accident in March 2020, that was sent to my insurer, said that a new rim was going to be put on and wheel alignment and balancing done. This was not done correctly, and when I felt uneasy with how terribly my car was driving and shaking, I took it to a tyre company that we have used for years and who we trust, to have a look at my left front tyre and rim and do balancing, etc (even though Flanagans was supposed to do it), they were shocked at how badly my rim was damaged and bent and how shocking my balancing was, proving that my rim was never replaced and that the balancing was also not done by Flanagans, even though my insurer paid for this to be done. I had been driving around in a car, that was supposed to be to the same standard as it was before my accident and which I thought was safe, and it turns out that it was neither of these. My insurer is investigating Flanagans, due to things not being done. I had to fork out money to have things done, to get my car to drive-able standard, and which should have been done by Flanagans, due to it being paid for and on the report of repairs to be done.