I need my car.

Im quite disappointed with the above mentioned company. It was my first time using them through my insurer. After a month of having done my inspection i was informed that i can take my car in to them as they now had my part (a bumper) as i had, had a fender bender. Fine visited them on Wednesday the 20th, they do the paperwork to book my car in. First strike was when i asked if i had transport to take me to work, to which i responded no i was going to request an uber. The lady assisting me Courtney Singh then responds we are almost done you can request for your uber. As i step outside to wait for my uber im then told by the autoshop driver himself that they offer a pick up and drop off service which was not mentioned nor offered by Courtney . Strike number two is when i called friday to inquire on my car cause i didnt think replacing a bumper would take long then i was told they didnt have the parts. Extremely upset i said fine ill enquire on the progress the following week. To my surprise when i called today the 26th of july i was told i would be called back in two minutes but after one and a half hour later i decided to call again as no-one had returned my call, i was told there was an issue with the paint. My car is white. This was known upon inspection. White, its not like white is a unicorn. Its not matte white either. Its frustrating not having a car especially month end. How do i get to and fro work. How do i do my groceries especially when its not safe taking metered taxis as a woman. Im highly disappointed and disgusted with the service. Im getting inconsistent stories on a matter that literally takes less than an hour to sort.