Unsatisfactory service

I booked through booking.com on 14 August 2024 and paid on 12 October 2024 for my reservation from 21 December 2024 to 25 December 2025.On 16 December 2024 I was notified that my booking was cancelled.Upon enquiry I was told it was canceled due to a technical glitch.When I requested to speak to the manager they refused to put me through to him.I left a message with Zanelle for the manager Jonathan Ellles to phone me back which he did not do.I sent emails to bookin.com and the hotel but noone rep****..I tried speaking to booking.com and they said they they can't do anything as the hotel cancelled my booking.I was left stranded a few days before I was due to arrive in Cape Town.My flights and everything was already booked.The treatment I received from the hotel was totally disgusting showing no remorse or empathy.