Absolutely shocking!! I phoned and placed an order for collection and gave them more than one hour to get ready way more time than what they told me

Absolutely shocking!! I phoned and placed an order for collection and gave them more than one hour to get ready way more time than what they told me. I went to go collect and they said they did not receive a call from me and proceeded to show me thier call log, on that call log was my number and how long we were on the call, they all then acted confused. I wasted my time and fuel and no one was apologetic.