Complete lack of communication

Still no resolving an issue with a defective drone. Warranty is active, and Fixology's Junaid tested it, found the same issue I had. This part of our dealings all went well. However, communication is virtually non-existent. Emails not answered, and the latest is they do not pick up the phone either. Two months ago I had to drive to Muizenberg to see them and drop off and later pick up the drone. Junaid, the person I worked with, was pleasant enough, and helpful, but after 2 months, I am no closer to a solution. And being dji's appointed service agent in South Africa, being unreachable is simply not cool. I have reported this to dji.