Dismal service from Fixitt Refrigeration & Appliance Repairs (Pty) Ltd

In December 2017, I contacted Fixitt Refrigeration & Appliance Repairs (Pty) Ltd , requesting that they quote for repairing our Defy gas hob. They were quick to respond with a visit and quotation for the repairs. The quotation was for a total of R 2,131.74, for which they reqired full payment up front. I paid them in full. They sent two technicians to do the repair but were unable to get the unit operational after discovering that they needed additional spares. They left, promising to return promptly. Only after several telephone calls to their business number (not always answered!) did they return, only to discover that they, once again had overlooked vital spares. By then, foour of the five burners would work, but only if I lit them with a lighter as opposed to the self-igniters that are supposed to work. Weeks went by, with the occasional apology only if I telephoned and complained. They maintain that they are not to blame as they are awaiting spares from Defy; however there is infrequent and ineffectual communication and only after I call to complain. The final straw was a text message I received from them on Friday 4th May, notifying me of an unpaid invoice of R2,314.00. I paid in full up front for the repairs! I discussed the matter with my business attorneys who unfortnately do not deal with such small amounts. I have all the email correspondence on record and will provide this if it will assist. Regards Dan Uys