HORRIBLE SERIVE - ****mers

I am extremely disappointed with the service I have received from Fivers Group.

I ordered a fridge over a month ago and scheduled delivery on 28 April for 6 June. Despite waiting patiently and making arrangements for the delivery, the date has passed and I have still not received my appliance.

The most frustrating part of this experience has been the lack of communication. I have had to repeatedly follow up for updates, yet I have received little to no feedback regarding the status of my order. As a customer who has paid for a product, I should not have to chase a company for basic information.

If there had been a legitimate delay and clear communication, I would have been understanding. Instead, I have been left without my fridge, without answers, and without confidence that my order is being handled professionally.

Due to the continued delays and poor communication, I have now requested that my order be cancelled and that I receive a full refund.

Based on my experience, I cannot recommend Fivers Group. Customers deserve timely delivery, honest communication, and proper customer service—none of which I have experienced throughout this process.

I hope Fivers Group will take responsibility for this matter and resolve it without further delay.