TS
Taryn S
1 reviews | Active since Jan 2017
16 Dec 2022, 19:51
Offal in mince meals
I am disgusted by the quality of the Fitchef mince meals. I loved the brand and the meals were tasty but I have now had 2 very horrific experiences. The first a few weeks ago when I bit into something rubbery and found what looked like pieces of valve from offal in my food. FC swore that the quality of their mince was good and that they did not use offal. Welllll... I chanced it again and ordered a different mince meal... 1 bite in tonight and there is something rubbery again in the meal.... another pipe/valve whatever that is offal related. I am disgusted. Beyond utterly disgusted
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Replies (2)
Thyme FitChef's replyOfficial
06 May 2024, 14:02Hi there Taryn,
Firstly we would like to apologize profusely for your bad experience.
On a positive note FitChef has new ownership, hence the name Thyme FitChef.
We have reengineered and improved quality and taste of all the meals and ingredients.
This has been achieved by owning our own state of the art manufacturing facility, to ensure all quality control and taste profile measures are adhered too.
As well as sourcing only the finest ingredients for our meals, smoothies, juices and snacks.
Our delivery service has also been improved as we have partnered with a frozen courier, providing live updates delivered directly to your door, for added convenience.
Please contact us on: *** or we can contact you, to make up for your bad experience.
Firstly we would like to apologize profusely for your bad experience.
On a positive note FitChef has new ownership, hence the name Thyme FitChef.
We have reengineered and improved quality and taste of all the meals and ingredients.
This has been achieved by owning our own state of the art manufacturing facility, to ensure all quality control and taste profile measures are adhered too.
As well as sourcing only the finest ingredients for our meals, smoothies, juices and snacks.
Our delivery service has also been improved as we have partnered with a frozen courier, providing live updates delivered directly to your door, for added convenience.
Please contact us on: *** or we can contact you, to make up for your bad experience.
Thyme FitChef's reply06 May 2024, 14:02
Official
Hi there Taryn,
Firstly we would like to apologize profusely for your bad experience.
On a positive note FitChef has new ownership, hence the name Thyme FitChef.
We have reengineered and improved quality and taste of all the meals and ingredients.
This has been achieved by owning our own state of the art manufacturing facility, to ensure all quality control and taste profile measures are adhered too.
As well as sourcing only the finest ingredients for our meals, smoothies, juices and snacks.
Our delivery service has also been improved as we have partnered with a frozen courier, providing live updates delivered directly to your door, for added convenience.
Please contact us on: *** or we can contact you, to make up for your bad experience.
Firstly we would like to apologize profusely for your bad experience.
On a positive note FitChef has new ownership, hence the name Thyme FitChef.
We have reengineered and improved quality and taste of all the meals and ingredients.
This has been achieved by owning our own state of the art manufacturing facility, to ensure all quality control and taste profile measures are adhered too.
As well as sourcing only the finest ingredients for our meals, smoothies, juices and snacks.
Our delivery service has also been improved as we have partnered with a frozen courier, providing live updates delivered directly to your door, for added convenience.
Please contact us on: *** or we can contact you, to make up for your bad experience.
Thyme FitChef's replyOfficial
27 Sept 2024, 13:00Dear Taryn,
Thank you so much for your detailed comments. I am so sorry it has taken me so long to respond to you. As the new CEO of Thyme Fitchef (2024), I want to formally apologise for the poor service delivery, lack of communication, and in some instances, below par meal quality you have received in the past as the old Fitchef pre 2024. I cannot undo the past however, with your indulgence I would like to present to you the new Thyme Fitchef 2024.
Should you be willing to afford us another chance, I would like to offer you (as a previous valued customer) 30% off your next order and 15% off all future orders.
What has changed? The All New Thyme Fitchef 2024!
We now have our own state of the art production facility, which affords us greater control over quality, consistency, production methods, variety and most importantly always having stock of your favourite meals, drinks and snacks.
We have entered into a partnership with a frozen courier company that is dedicated to delivering your product on time keeping the cold chain in tact.
Our customer services team is now better equipped to deal with customer support. There is a new executive management team with quality kitchen staff and highly skilled chefs. Our quality control team continually monitors products to ensure the highest level of quality and consistency is maintained. Our new procurement manager sources only the freshest, finest ingredients at the best possible prices, passing all these savings onto you, the valued customer!
We have an innovative research and development team which is constantly developing new and exciting menu options ensuring there is no menu fatigue.
In short, if we let you down again – you can tar brush and feather me! 😉
Thank you for your time extended to this message…
Assuring you of our best attention at all times,
Jan
Thank you so much for your detailed comments. I am so sorry it has taken me so long to respond to you. As the new CEO of Thyme Fitchef (2024), I want to formally apologise for the poor service delivery, lack of communication, and in some instances, below par meal quality you have received in the past as the old Fitchef pre 2024. I cannot undo the past however, with your indulgence I would like to present to you the new Thyme Fitchef 2024.
Should you be willing to afford us another chance, I would like to offer you (as a previous valued customer) 30% off your next order and 15% off all future orders.
What has changed? The All New Thyme Fitchef 2024!
We now have our own state of the art production facility, which affords us greater control over quality, consistency, production methods, variety and most importantly always having stock of your favourite meals, drinks and snacks.
We have entered into a partnership with a frozen courier company that is dedicated to delivering your product on time keeping the cold chain in tact.
Our customer services team is now better equipped to deal with customer support. There is a new executive management team with quality kitchen staff and highly skilled chefs. Our quality control team continually monitors products to ensure the highest level of quality and consistency is maintained. Our new procurement manager sources only the freshest, finest ingredients at the best possible prices, passing all these savings onto you, the valued customer!
We have an innovative research and development team which is constantly developing new and exciting menu options ensuring there is no menu fatigue.
In short, if we let you down again – you can tar brush and feather me! 😉
Thank you for your time extended to this message…
Assuring you of our best attention at all times,
Jan
Thyme FitChef's reply27 Sept 2024, 13:00
Official
Dear Taryn,
Thank you so much for your detailed comments. I am so sorry it has taken me so long to respond to you. As the new CEO of Thyme Fitchef (2024), I want to formally apologise for the poor service delivery, lack of communication, and in some instances, below par meal quality you have received in the past as the old Fitchef pre 2024. I cannot undo the past however, with your indulgence I would like to present to you the new Thyme Fitchef 2024.
Should you be willing to afford us another chance, I would like to offer you (as a previous valued customer) 30% off your next order and 15% off all future orders.
What has changed? The All New Thyme Fitchef 2024!
We now have our own state of the art production facility, which affords us greater control over quality, consistency, production methods, variety and most importantly always having stock of your favourite meals, drinks and snacks.
We have entered into a partnership with a frozen courier company that is dedicated to delivering your product on time keeping the cold chain in tact.
Our customer services team is now better equipped to deal with customer support. There is a new executive management team with quality kitchen staff and highly skilled chefs. Our quality control team continually monitors products to ensure the highest level of quality and consistency is maintained. Our new procurement manager sources only the freshest, finest ingredients at the best possible prices, passing all these savings onto you, the valued customer!
We have an innovative research and development team which is constantly developing new and exciting menu options ensuring there is no menu fatigue.
In short, if we let you down again – you can tar brush and feather me! 😉
Thank you for your time extended to this message…
Assuring you of our best attention at all times,
Jan
Thank you so much for your detailed comments. I am so sorry it has taken me so long to respond to you. As the new CEO of Thyme Fitchef (2024), I want to formally apologise for the poor service delivery, lack of communication, and in some instances, below par meal quality you have received in the past as the old Fitchef pre 2024. I cannot undo the past however, with your indulgence I would like to present to you the new Thyme Fitchef 2024.
Should you be willing to afford us another chance, I would like to offer you (as a previous valued customer) 30% off your next order and 15% off all future orders.
What has changed? The All New Thyme Fitchef 2024!
We now have our own state of the art production facility, which affords us greater control over quality, consistency, production methods, variety and most importantly always having stock of your favourite meals, drinks and snacks.
We have entered into a partnership with a frozen courier company that is dedicated to delivering your product on time keeping the cold chain in tact.
Our customer services team is now better equipped to deal with customer support. There is a new executive management team with quality kitchen staff and highly skilled chefs. Our quality control team continually monitors products to ensure the highest level of quality and consistency is maintained. Our new procurement manager sources only the freshest, finest ingredients at the best possible prices, passing all these savings onto you, the valued customer!
We have an innovative research and development team which is constantly developing new and exciting menu options ensuring there is no menu fatigue.
In short, if we let you down again – you can tar brush and feather me! 😉
Thank you for your time extended to this message…
Assuring you of our best attention at all times,
Jan