Fitchef afters ales service

I ordered by Fitchef online and happily received delivery on 22 April 2020. All confirmations received, even a phone call to confirm delivery. On the 23rd of April I noticed that 2 meals were missing as per the packing sheet and not replaced with alternatives. I immediately contacted them and no one answered the phone, although in working hours, it being in the middle of lockdown I proceeded to also send them a Whatsapp with my query on which I got a response to send an email. I proceeded to send an email as instructed and waited for a reply. On the morning of the 24th, I proceeded to phone their offices around 10:30 as no response was received apart from an automated Whatsapp reply, I spoke to a lady by the name of Robynne, explained my dilemma and she assured me that she will get back to me. About an hour or so later, I got a call from Bjork, also from Fitchef, not fully aware of my problem, so I had to explain myself again. She proceeded to inform me that I would receive a possible credit voucher on my account for the missing meals, which implies that I would have to order from them again to receive what I have already paid for. Another two hours or so later I returned a call from Dashree, another Fitchef employee, who proceeded to ask me how she can help me. If you're keeping count you will notice that this is the third person I am speaking to and I had to explain my query for a third time, this despite the fact that they also have the same query on Whatsapp and email respectively. So 5times in total. Bearing in mind my patience is wearing extremely thin at this point, I asked Dashree why the staff at Fitchef don't speak to another, sort out the problem and then one person can get back to my the customer, instead of me the customer having to keep on explaining myself over and over, with all due respect, I am not a Fitchef communications liaison officer and almost 24hours and 5 attempts later, no confirmation that my query has been resolved has been received. I just keep on saying the same thing to seemingly random different people with no apparent outcome, just phone call after phone call where I need to keep on explaining myself. Dashree's response was to simply start talking over me, and well that was the end of the conversation, I just put down the phone. It is such a pity, as they have great tasting food. Fitchef, you may keep your credit voucher, not interested anymore.