IR
Ilze R
1 reviews | Active since Aug 2014
07 Oct 2022, 14:27
Bad changes..
After 3 years of exclusively eating FitChef, we will be looking for another supplier of healthy meals. Problems Temporary containers that are not safe to microwave. No instructions not to use these in a microwave. No warning of any kind. Food lids are not sealed, so is open to contamination. Because the meals are unsealed, they are open to worse freezer burn. Food containers without naming sleeves. On some the tiny sticker peels off before it is stored in the freezer so there is no way to identify the meal. Meals that were ordered (with bacon) were changed without consultation. Meals were changed to Halaal without an option given to customers. Some of the dishes are now almost completely without taste. (chicken curry that changed to a chicken tikka)
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Thyme FitChef's replyOfficial
06 May 2024, 13:51Hi there Ilze,
We apologize for the poor quality of meals and packaging received.
On a positive note, FitChef is under new ownership, hence the name Thyme FitChef.
All meals and ingredients have been re-worked, we have microwave and oven friendly packaging, with instructions as well as all relevant information required.
We are the proud owners of our own state of the art manufacturing facility to ensure only the highest quality of meals, smoothies, juices and snacks.
We have also partnered with a frozen courier to dramatically improve delivery, now receiving live updates and vehicle temps when asked for.
And we have improved our customer service team to ensure hasty and interactive replies.
Please contact us on: *** to allow us the opportunity to make this up to you.
We apologize for the poor quality of meals and packaging received.
On a positive note, FitChef is under new ownership, hence the name Thyme FitChef.
All meals and ingredients have been re-worked, we have microwave and oven friendly packaging, with instructions as well as all relevant information required.
We are the proud owners of our own state of the art manufacturing facility to ensure only the highest quality of meals, smoothies, juices and snacks.
We have also partnered with a frozen courier to dramatically improve delivery, now receiving live updates and vehicle temps when asked for.
And we have improved our customer service team to ensure hasty and interactive replies.
Please contact us on: *** to allow us the opportunity to make this up to you.
Best regards,
Thyme FitChef's reply06 May 2024, 13:51
Official
Hi there Ilze,
We apologize for the poor quality of meals and packaging received.
On a positive note, FitChef is under new ownership, hence the name Thyme FitChef.
All meals and ingredients have been re-worked, we have microwave and oven friendly packaging, with instructions as well as all relevant information required.
We are the proud owners of our own state of the art manufacturing facility to ensure only the highest quality of meals, smoothies, juices and snacks.
We have also partnered with a frozen courier to dramatically improve delivery, now receiving live updates and vehicle temps when asked for.
And we have improved our customer service team to ensure hasty and interactive replies.
Please contact us on: *** to allow us the opportunity to make this up to you.
We apologize for the poor quality of meals and packaging received.
On a positive note, FitChef is under new ownership, hence the name Thyme FitChef.
All meals and ingredients have been re-worked, we have microwave and oven friendly packaging, with instructions as well as all relevant information required.
We are the proud owners of our own state of the art manufacturing facility to ensure only the highest quality of meals, smoothies, juices and snacks.
We have also partnered with a frozen courier to dramatically improve delivery, now receiving live updates and vehicle temps when asked for.
And we have improved our customer service team to ensure hasty and interactive replies.
Please contact us on: *** to allow us the opportunity to make this up to you.
Best regards,