What a joke , customer service

<p>I purchased a Fitbit Charge 2 in December 2016 accidentally scratched the glass.</p> <p>I emailed Fitbit to find out where I can get it repaired. They responded by saying I must go back to the store where I purchased the watch with the original packaging and receipt if it is under warranty. (A watch only released in SA in December, so clearly does not know his product)</p> <p>I returned to the store where I was told they can't help me they only handle replacements and new purchases and could not even take the watch back to have it assessed by Fitbit.</p> <p>I emailed customer service again and asked them to please note what I had asked in the first email as I knew it was not a warranty claim. They responded asking me to send a photo of the watch and original receipt. </p> <p>I got the same generic response as the first email telling me to return to the store of purchase. </p> <p>I emailed them again reminding them to read my original email as I know it's not a warranty claim and I may need to get it repaired all I'm asking for is details of a service centre or place where they can send the watch in to be repaired and now they do not respond.</p> <p> </p> <p>for those who want to buy the Fitbit Charge 2 realize that the glass is not glass its plastic I only found this out now. So if you do get one don't expect service or support or advice from the retailer and get yourself a screen protector. </p> <p> </p>