Unable to get a replacement charger

I purchased a Fitbit Flex in August 2015. The charger is faulty and it is extremely difficult to charge. <br> <br> I contacted Fitbit SA but have still not received a response.<br> <br> Eventually I contacted the US company and I am still awaiting a replacement charger and wristband over a month later.<br> <br> I am tired of the back and forth and I only want the faulty parts replaced.<br> <br> Fitbit has the worst after purchase support ever