Stay away from Fitbit gear

I was given a Fitbit Versa 3 smart watch 18 months ago as a birthday gift from my husband. I used it to track my exercises but this feature suddenly stopped functioning. I contact Fitbit for technical support. I spoke to a technician who was unable to assist and he told me to put my issue in writing which I did. Their reply shocked me. They said they were unable to fix it but offered me the catalogue on their latest gear. Beware of buying Fitbit brand. They offer zero support for their products. Out of shear desperation, I deleted the app on my phone and reinstalled my watch as if a new watch and it is working fine.. Surely this should have been suggested by them? I have list faith in the Fitbit brand and would not recommend it to my worst enemy.