Replacement for defective Fitbit (out of warranty)

<p>My Charge HR screen was stuck on the software update, and I emailed fitbit support for some help. They gave me a few suggestions to try but none of them worked. They eventually decided to just send me a new Fitbit free of charge. Within 4 days I received a brand new Fitbit Charge 2, with no cost incurred to myself - this was despite my Fitbit being out of warranty (it was about 6 months out of warranty).</p> <p> </p>