Refund not received!!!

End of may 2024 I enquired about an issue I had with my watch. they were unable to replace or fix my device, so offered a refund. They deactivated my device 30 May 2024 to process the refund and told me to make a payoneer account to receive the refund. I was then told it would take up to 6 weeks to receive the refund. I still have not received anything, Payoneer cannot see the payment on their side and my case has been escalated TWO WEEKS AGO and NO ONE has gotten back to me. Now the chat function on their customer support tells me I need to try again during operating hours, but their operating hours show that they’re available from 00:00 to 23:59 which means 24h. No one is answering my emails. I have no other way to contact them. I hope they see this review so that I can GET MY REFUND since my device has been deactivated for 2 months now and I need the refund to be able to afford a new device. FITBIT DO BETTER.