Problem remains unresolved

I purchased a Fitbit Surge and after 6 months the strap broke (no *****s), I returned the item and it was found faulty and I was sent a new one. After which, after another 3 months the same thing happened. I then decided that I will get an Ionic as it is new and inovative and suits my needs as the surge did but more and should not give me the same hassle. Needless to say I had it for 3 months and it decided to malfunction. I contacted fitbit and was asked to reset and followed the instructions with no avail. Contacted the guy back and was passed to someone else sending me the same advice. Again I sent my reply. I was then contacted by a new person and so was passed to 3 different ppl sending me the same things and asking me the same questions with no real answers or solutions to my frustration and utter disappointment. Customer service non existing and the product I love seems to have a limited time span for the amount of money and frustration. I have waited a month between each transaction before I had to phone back to get an answer. This hampers my training as a professional athlete and my Discovery. I would like to be assisted or receive proper feedback