Poor service with recall

They did a recall on the Ionic. I app**** and when the money was sent, I accepted the amount only to see my PayPal is empty. I spoke to PayPal customer service and they say the money was returned to sender. I have messaged Sedgwick numerous times with no response. According to PayPal service the money should just be transferred again for it to reflect as the 1st time it went back to fitbit or whoever did the payment. I tried reapplying for my refund but I cannot because they have now deactivated my watch and not paid for the recall as the email showed. I followed all the steps and received $309 but when I accepted there was nothing. So how do I get that money again.