Poor Service!!! Terrible Products

<p>My Fitbit screen is cracked.</p> <p> </p> <p>Struggled to get contact details and finally found a support email address. I would like to have my Fitbit screen repaired and this is the feedback I get from Fitbit.</p> <p> </p> <p>Thanks for getting back to us and for providing us the requested information.</p> <p>We have reviewed your warranty options and we've verified that this situation is not covered by our warranty</p> <p>We really want to encourage our customers to enjoy the Fitbit experience at it's best, that is why we like to tell you that you can visit our web store in order to get a new tracker to track your daily steps. Perhaps this is the time for a change, this may be the perfect timing to engage in a new activity such as swimming, and what device to track those pools traveled than our brand new swim-proof Flex 2? Or you may want to know the world’s slimmest wristband with continuous heart rate, the Alta HR. You can compare all our trackers here, where you can see at a glance the features that each tracker provides.</p> <p>Should you decide to purchase another fitness tracker we hope you'll consider Fitbit. </p> <p>We appreciate your understanding and let us know if you have any question.</p> <p>Sincerely,Jerome C. and the Fitbit Team</p>