Poor quality and lack of access to Fitbit

I have been using a Fitbit Charge 2 for approximately 18 months and while being generally happy with the performance, I have two major gripes: 1. The product quality. I have now ordered my second replacement strap as the first two didn't last. The glass has also cracked. 2. For the second day in a row now, there has been NO access to either the Fitbit app or website, so I am unable to update my workouts, check on my sleep and other stats, etc, etc. This is unacceptable. I was considering upgrading to a Fitbit Versa 2 but am seriously reconsidering having anything more to do with Fitbit.