Outstanding customer service

What a brilliant service from Fitbit. It's once in a while one gets such an outstanding service from a company and agents. My Fitbit Versa suddenly stopped working and wouldn't switch on last week Tuesday. I called Fitbit the next day and was assisted by a gentleman by the name of Billy C. He tried to fix the problem telephonically but everything failed. He then ordered me a replacement immediately. The next day I received an e-mail for the order and e-mail conforming delivery date to be tomorrow before the EOB. Tom my surprise the order arrived this morning! Now that it excellent and outstanding customer service. Well done Billy C & Fitbit team!!